Return Policy.

Thank you for shopping at AJsens.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Refund Request

You are entitled to request a refund for your Order within 30 days if you are dissatisfied with the product. While we are sorry you are not happy with the product, we understand a customer’s decision.

The deadline for requesting a refund for an order is 30 days from the date on which you received the Goods.

In order to exercise your right of refund, you must inform AJsens of your decision by means of a clear statement. You must inform us of your decision by email: info@ajsens.com before the 30 day deadline.

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. All refunds, excluding delivery costs, are made to the same payment method used when ordering. The refund will be initiated when the products have been received and inspected at our distribution center.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

Damaged or used Goods cannot be returned:

Your purchase must be in its original packaging.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. The address of return will be sent to you in the return instruction email.

Please include a copy of the original invoice. Go to a Canada Post office to send your package.

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@ajsens.com